Privacy Policy

Effective Date: March 13, 2026

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Complete Cable Company LLC (“Complete Cable,” “we,” “our,” or “us”) respects your privacy and is committed to handling information in a responsible and commercially reasonable manner. This Privacy Policy explains how we may collect, use, disclose, and protect information when you visit our website, contact us, request a quote, submit information, or otherwise interact with us online.

By using this website, you agree to the practices described in this Privacy Policy.

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1. Information We May Collect

We may collect information that you voluntarily provide to us, such as when you:

• Submit a contact form

• Request a quote

• Email us

• Call us and later provide follow-up information through the website

• Send drawings, specifications, project requirements, or other business documents

The information you provide may include:

• Name

• Company name

• Email address

• Phone number

• Shipping or billing details

• Quote or project information

• Drawings, prints, files, and specifications

• Any other information you choose to provide

We may also collect limited technical information automatically through the website, such as:

• IP address

• Browser type

• Device type

• Pages visited

• Date and time of access

• Referring website or source

 

2. How We Use Information

We may use collected information to:

• Respond to inquiries

• Provide quotes

• Review project requirements

• Communicate about products and services

• Process and manage business requests

• Improve website performance and user experience

• Maintain website security

• Protect against fraud, abuse, or unauthorized access

• Comply with legal obligations

 

3. Business Communications

If you contact us, we may use your information to reply to your request, follow up on an inquiry, provide business information, or communicate regarding a quote, order, or related service matter.

We do not sell your personal information.

 

4. Customer Drawings, Specifications, and Uploaded Materials

If you send us drawings, specifications, BOMs, files, or other project materials, we may use that information to evaluate your request, prepare a quote, review manufacturability, communicate with you, or fulfill a business purpose related to your inquiry or order.

If your materials contain confidential or sensitive information, we recommend using a written nondisclosure agreement (NDA) where appropriate before sharing highly sensitive data.

 

5. Cookies and Analytics

Our website may use cookies, log files, analytics tools, or similar technologies to help us understand website traffic, improve site performance, and support website functionality.

These technologies may collect information such as:

• Browser type

• Device information

• Site usage patterns

• General location information derived from IP address

If your browser allows it, you may be able to block or disable cookies through your browser settings. Doing so may affect certain website features or functionality.

 

6. How We Share Information

We may share information only as reasonably necessary for business operations, including with:

• Website hosting providers

• Email or IT service providers

• Analytics or website support vendors

• Professional advisors

• Shipping, payment, or operational service providers

• Government or legal authorities when required by law

We do not sell or rent personal information to third parties for their own marketing purposes.

 

7. Data Security

We use commercially reasonable administrative, technical, and organizational measures to help protect information from unauthorized access, use, alteration, or disclosure. However, no website, email transmission, or electronic storage system can be guaranteed to be completely secure.

For that reason, while we take security seriously, we cannot guarantee absolute security of information transmitted through the internet.

 

8. Data Retention

We may retain information for as long as reasonably necessary to:

• Respond to your inquiry

• Support quotes, orders, and customer relationships

• Maintain business and legal records

• Resolve disputes

• Enforce our agreements

• Comply with legal, tax, accounting, or regulatory requirements

 

9. Third-Party Services and Links

Our website may include links to third-party websites or use third-party tools or integrations. We do not control and are not responsible for the privacy, security, or content practices of third-party websites or services.

We encourage users to review the privacy policies of those third parties separately.

 

10. Children’s Privacy

This website is intended for business and general audience use and is not directed to children. We do not knowingly collect personal information from children.

 

11. Your Choices

You may choose not to provide certain information, but doing so may limit our ability to respond to your inquiry, provide a quote, or deliver requested services.

If you wish to update or correct information you previously submitted, you may contact us using the contact information below.

 

12. State Privacy Rights

Depending on your state or jurisdiction, you may have certain rights regarding personal information, such as the right to request access, correction, deletion, or information about how your data is used, subject to applicable legal exceptions.

If you wish to make a privacy-related request, please contact us using the information below. We may need to verify your identity before responding to your request.

 

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Your continued use of the website after revised terms are posted constitutes acceptance of the updated Privacy Policy.

 

14. Contact Us

If you have questions about this Privacy Policy or wish to contact us regarding your information, please contact:

 

Complete Cable Company LLC
211 Hilltop Rd, STE 352
St. Joseph, MI 49085
Email: info@complete-cable.com