top of page

Sale Terms

Effective Date: March 13, 2026

​

These Sales Terms apply to quotations, orders, sales, and shipments by Complete Cable Company LLC unless otherwise agreed in writing.

​

 

1. Order Acceptance

All orders are subject to acceptance by Complete Cable Company LLC. A quote, acknowledgment, invoice, or written confirmation may be required before production begins. We reserve the right to reject or revise any order based on capacity, material availability, specification issues, pricing errors, credit concerns, or other business considerations.

 

2. Pricing

All pricing is subject to change without notice unless specifically stated in a written quote. Taxes, freight, duties, special packaging, and other charges are additional unless expressly included.

 

3. Payment Terms

Payment terms are as stated on the quote, invoice, or account agreement. If credit is extended, invoices are due according to the stated terms. We reserve the right to require prepayment, deposits, or revised terms at any time.

Failure to pay according to terms may result in:

  • Suspension of production

  • Delay of shipment

  • Revocation of credit privileges

  • Collection activity on past-due balances

Customer is responsible for reasonable collection costs, attorney fees, and related expenses where permitted by law.

 

4. Rush / Expedite Orders

Rush and expedite requests are accepted only at our discretion and are subject to production capacity, labor availability, supplier lead times, and material availability.

Additional charges may apply for:

  • Schedule disruption

  • Overtime

  • Special sourcing

  • Premium freight

  • Compressed lead times

Requested dates are not guaranteed unless confirmed by us in writing.

 

5. Lead Times

Quoted lead times are estimates unless specifically guaranteed in writing. Lead times may change due to customer revisions, supplier delays, material shortages, force majeure events, equipment issues, or other conditions outside our reasonable control.

 

6. Shipping and Delivery

Shipping dates are approximate unless otherwise agreed in writing. Risk of loss passes to the customer upon shipment unless otherwise agreed. Customer is responsible for freight charges unless otherwise stated.

We are not liable for carrier delays, transit damage beyond our control, or delay-related losses including downtime, lost profits, or production interruption.

 

7. Customer Specifications

Customer is responsible for the accuracy and completeness of all drawings, prints, BOMs, instructions, approvals, part numbers, and specifications provided to us. We are not responsible for errors caused by incomplete or incorrect customer information.

 

8. Inspection and Claims

Customer shall inspect goods promptly upon receipt and notify us in writing within a reasonable time of any shortage, defect, damage, or nonconformance. Failure to do so may constitute acceptance of the goods.

No return may be made without our prior authorization.

 

9. Returns, Cancellations, and Changes

Custom, made-to-print, or special-order items may not be returnable. Approved returns may be subject to restocking fees, handling fees, reinspection charges, or freight costs.

Orders may not be canceled, modified, or rescheduled after acceptance without our written approval. If a change or cancellation is approved, the customer may be responsible for costs already incurred, including:

  • Materials purchased

  • Work in process

  • Setup and labor

  • Supplier cancellation charges

  • Administrative costs

  • Restocking fees

 

10. Late Payments

Past-due invoices may be subject to late charges, finance charges, or service fees where permitted by law and/or agreed in writing. We may also place future orders on hold until the account is current.

Any decision not to enforce a late charge on one invoice does not waive our right to enforce it on future invoices.

 

11. Warranty

Unless otherwise agreed in writing, we warrant that products manufactured by us will substantially conform to agreed specifications at the time of shipment.

This warranty does not apply to:

  • Misuse or abuse

  • Improper installation

  • Modification by others

  • Improper storage or handling

  • Customer-supplied components or materials

  • Use outside intended application

Our sole obligation, and the customer’s exclusive remedy, is limited to repair, replacement, or credit, at our option, for products determined by us to be nonconforming.

 

12. Disclaimer of Other Warranties

Except as expressly stated above, all goods and services are provided without additional warranties, express or implied, including implied warranties of merchantability or fitness for a particular purpose.

 

13. Limitation of Liability

To the fullest extent permitted by law, Complete Cable Company LLC shall not be liable for indirect, incidental, special, or consequential damages, including lost profits, downtime, recall costs, or business interruption.

Our total liability for any claim shall not exceed the amount paid for the specific goods or services giving rise to that claim.

 

14. Governing Law

These Sales Terms are governed by the laws of the State of Michigan.

 

15. Contact

Questions about these Sales Terms may be directed to:

​

Complete Cable Company LLC
211 Hilltop Rd, STE 352
St. Joseph, MI 49085
Email: info@complete-cable.com

bottom of page